The Barrier-Free Handbook

The Barrier-Free Handbook is a guide to correct communication, which contains new norms of barrier-free language. It was created in cooperation with public organizations, human rights defenders, psychologists, parents raising children with disabilities, Ukrainian and international experts. The Barrier-Free Handbook is an initiative and a flagship project of the First Lady of Ukraine, Olena Zelenska. 

Language demonstrates the readiness of the community to accept or exclude individuals and phenomena, demonstrates the attitude towards them. There are many more meanings hidden in communication than we think. Barrier-free concept is based on attention to human dignity. Therefore, it is important how people communicate with each other, what words they use.

It is important that everything that is created in favor of barrier-freeness is properly named from the beginning. New relations within society must be accompanied with new rules of communication. It is important to note that a person is the center of communication and the center of attention from now on.

We expect that this handbook will be used by representatives of public organizations and activists, the expert community, media, businesses and service sector, public servants, local self-government bodies, teachers, doctors, and social workers.

The stock is not for sale.

Project Initiator: Olena Zelenska, First Lady of Ukraine
Analytical and technical support provided by: NGO “Barrier-free” 
Executive director – Oksana Zbitnyeva
Handbook compiled by: Tetyana Kasyan — journalist, author of the book “What they are silent about”, diversity and gender equality consultant
Illustrations by: Olha Degtyareva

Publishers: Anastasia Leonova, Kateryna Nosko
Translation from Ukrainian into English: ist publishing, Daša Anosova
Editing: Daša Anosova
Proofreading: Iryna Kurganska
Design and layout: Volodymyr Gavrysh
Adaptation of illustrations and text in Braille: Resource center "Barrier-free Ukraine"

224 p.
English edition
500 copies
Offset printing: private enterprise "Kolo", Drohobych, Ukraine.
Braille printing and intaglio embossing: Barrier-free Ukraine Resource Center, Kyiv, Ukraine
ISBN 978-617-7948-22-2

Our partners
DTEK, Fairmont Grand Hotel Kyiv, Yakaboo, Oshchadbank,  World Health Organization

We would also like to express our gratitude to the experts who joined us in creating this handbook
Olha Boyko – coordinator of the Committee on Industrial Ecology and Sustainable Development, European Business Association
Iryna Virtosu – journalist, project manager at the ZMINA Human Rights Center
Olena Ivanova — chairman of the Board of the public initiative PRO.UD
Juliya Kaplan — expert of the National Institute for Strategic Studies
Svitlana Kolyshko — Human Rights for Ukraine Project Coordinator at UNDP
Nataliia Koshovska — United Nations Population Fund (UNFPA) program analyst 
Anastasiya Leukhina — co-founder of the #letfamiliesintoicu campaign, founder of NGO “Horizontals” 
Tetyana Lomakina — Advisor-Commissioner of the President of Ukraine for the Barrier-Free Environment 
Оleg Marushchenko — expert at EdCamp Ukraine and the Gender Information and Analytical Center “KRONA”
Siuzanna Mnatsakanian — Senior Project Officer of the Council of Europe Project “Promoting social human rights as a key factor of sustainable democracy in Ukraine” 
Julia Naida — director at the Ukrainian Step by Step Foundation 
Maria Nikitina — public figure, NGO Chernivtsi Association “Protection”
Marianna Onufryk — expert at the Institute of Social and Economic Research, Chairperson of the NGO Social synergy, Chairperson of the Board of NGO for people with disabilities “Family”, Deputy Chairman of the Board of the Ukrainian Network for the Rights of the Child
Vitalii Pcholkin — CEO at NGO of People with Disabilities “Group for Active Rehabilitation” 
Anastasiya Stepula — founder of NGO Happy Today
Ulyana Tokareva — expert in social design and development, NGO “Barrier-free”
Dmytro Schebetyuk — Founder of Dostupno UA initiative, public figure
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